Service Desk Manager - Confidential Company

Service Desk Manager - Confidential Company

We are looking for an IT Service Desk Manager to run a Managed Service Desk for an international company. The Service Desk is a very important function internally as it serves a large number of internal end-users, this role will further develop and improve the next level of first-class Service Desk.

THE ROLE
The IT Service Desk Manager will be responsible for the day to day running of the Service Desk Teams Desk in several European countries including line management of the support teams. This role will also work with continues enhancements and implement proactive changes in the processes of service desk. with great engagement and proactively drive development and well-being of the personnel and make sure good job satisfaction and high sustainable engagement.

Proactively drive development of Service Desk function creating a first-class customer experience and to drive the possibility to in the best way support both ordinary and VIP users.

Support, challenge and develop personnel through well-defined and continuously followed-up performance management linked to the company’s values, vision and strategy.

Drive work to continuously improve KPI’s, make sure to use reports needed and that SLA is followed and monitored and continuously act to make sure keeping quality targets. Work close together with stakeholders in the different sites, set up and keep governance meetings to continuously improve delivery and cover support needs. 

Streamline and drive automation (as an example the use of AI, video-based instructions for end-user self-service) Be an ambassador for the use of our service management tools to be used and for them to be continuously further developed.


LOCATION AND TRAVEL
Extensive travel is a part of the role, need to be able to travel approx. 1-2 days a week. 

Geographically this position can be placed at offices in the Öresundsregionen or Stockholm.

THE CANDIDATE
The successful Service Desk Manager will have extensive and solid Service Desk Management experience. Strong on communications at all levels and solid experience of leading teams  and strong on people management.

You bring

  • High school/University education is preferred but not a requirement if the work experience.
  • Extensive experience in IT Service Desk work 10-15 years and to have worked as manager with budget responsibility for some 5-10 years
  • Extended computer skills
  • Talk and write English fluent. Also Swedish is preferred but not obligatory

THE COMPANY
Confidential until NDA has been signed.

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Varför rekrytera genom Mindment?

  • Erfarenhet

    Vi har drygt 30 års erfarenhet från IT branchen

  • Nätverk

    Vi har ett mycket omfattande nätverk av kandidater, kunder och beslutsfattare

  • Kompetens

    Vi själva en bred kunskap och erfarenhet inom systemutveckling, ledning, projektledning, försäljning, personligt ansvar, affärsutveckling, mentorskap och rekrytering.

  • Rekryteringsprocess

    Vi har en tydlig rekryteringsprocess som är väl beprövad genom åren med hundratals genomförda rekryteringar. Både enskilda rekryteringar och in-house genom interimslösningar som headhunter/rekryterare.

  • Ersättningsmodell

    Vi har en unik och enkel ersättningsmodell.

Vi rekryterar chefer, ledare och IT-specialister inom områden som:

CEO, CIO, CTO, COO, CDO, Konsultchefer, KAM, Affärsutvecklare, Projekt/Programledare, Managementkonsulter, Testledare, IT-arkitekter.
Systemutvecklare (FrontEnd/BackEnd/Embedded) iOS/Android, UX/UI, Sociala medier, CRM, Gaming Office365, SharePoint, Cloud, Infrastruktur, Digitalisering, Säkerhet, Service Desk, Test, IoT, AI, Machine Learning, Data Science, Business Intelligence mfl

 

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